About ComPsychComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.Com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs.OverviewWe are seeking a Director of Partner Operations to oversee all aspects of operational partner relationships within the Absence team, driving operational excellence and consistent, high-quality service delivery.The ideal candidate is a collaborative, dynamic, and highly energized leader who brings strong strategic thinking, creativity, and intellectual curiosity to explore new approaches for achieving company goals.This role will serve as a key driver of success for our most critical partner relationships, balancing strategic vision with hand-on operational leadership. The role will lead high-performing teams responsible for claims processing and call center operations. Success will be measured by improved operational performance, increased consistency, and a workforce that is confident, capable, and empowered to perform at a high level.ResponsibilitiesServe as the primary operational point of contact for strategic partners, leading recurring operational reviews and performance syncsFoster a culture of accountability, continuous improvement,



and "partner-first" thinking across operational teamsEstablish and maintain accountability by tracking partner-identified action items and driving timely executionEnsure transparency into operational performance, risks, and improvement initiatives.Act as the Voice of the Partner with Product and Engineering teams, advocating for partner-specific feature enhancements and infrastructure needsTranslate partner business requirements into clear technical and operational inputs to ensure roadmap priorities address real-world operational challengesDevelop data-driven narratives that translate operational metrics into strategic insights for Quarterly Business Reviews (QBRs) and executive briefingInfluence stakeholders through clear storytelling, executive presence and fact-based recommendationsConfidently present strategies, performance updates, and recovery plans to both C-Suite internal leaders and external partner stakeholdersServe as the final escalation point for complex, high-risk partner issues, navigating gray areas to find win-win solutionsIdentify systematic operational gaps and implement long-term structural fixes rather than temporary patchesWork collaboratively with internal and external stakeholders to resolve any operational issuesDesign and refine operational processes that maximize throughput in claims and minimize call center wait times while preserving quality and empathy.Lead, coach and develop teams to ensure consistent,



high-performing daily operationsOptimize workforce management to effectively balance peak demand and service levelsDrive scalable solutions that support growth without compromising the partner or customer experienceOther duties and projects assignedTravel as necessaryQualificationsBachelor’s degree required, preferably in Business, Operations, or a related field; MBA or advanced degree preferred7+ years of experience in operations, partner management, or service delivery roles within high-volume, regulated or customer-facing environments5+ years of proven experience leading teamsDemonstrated success executing complex, cross-functional initiatives in regulated, highly complex, and quick-paced environmentsProven ability to lead through ambiguity, manage escalations, and deliver results under pressureExceptional executive communication, governance, and stakeholder-management skillsProficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)Self-starter with the ability to multi-task, prioritize, and work autonomouslyStrong analytical, problem-solving, and strategic thinking capabilitiesOther Requirements:Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is requiredAbility to be present on camera during work-related trainings, meetings, and/or eventsMust be able to sit or stand at a desk for prolonged periods while working on a computerThe salary range for this position is 145,000 CAD – 175,000 CAD. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, and scheduled hours.*This posting is for an existing job vacancy*#J-18808-Ljbffr

📌 Director Of Partner Operations - Absence - C$145,000 - C$175,000 A Year (Toronto)
🏢 ComPsych
📍 Toronto