Manager, High Value Customer ProgramsHolt Renfrew offers an inspiring, fashion‑driven environment with opportunities to learn and grow. The Manager, High Value Customer Programs is a key contributor to the strategic execution, governance, and continuous evolution of Holt Renfrew’s enterprise‑wide High Value Customer (HVC) programs.Key ResponsibilitiesHVC Program Management & Execution Support– Support the execution and creation of tier‑based HVC programs in alignment with enterprise strategy and Director‑led priorities. Manage day‑to‑day program creation, coordination, timelines, and deliverables to ensure initiatives are launched and sustained effectively. Ensure HVC programs are clearly documented, structured, and ready for consistent enterprise rollout. Work with store teams to support the success of the execution of HVC programs.Store Enablement & Program Readiness– Develop and maintain store‑ready resources, playbooks, and guidance to support consistent execution of HVC programs. Act as a central point of contact for stores on HVC program questions, clarification, and execution support. Partner with the Director to identify recurring store challenges and opportunities for simplification or improvement.Clienteling & Tool Enablement– Support the ongoing adoption, sustainment, and effectiveness of clienteling tools and related HVC programming. Coordinate with CRM and cross‑functional partners to support enhancements, updates, and communication related to clienteling capabilities. Identify adoption gaps and execution risks, escalating insights and recommendations to the Director.



Operate as a strategic ambassador and SME for current and next‑generation clienteling tools.Experiential Programming Support– Plan and coordinate HVC experiential initiatives, loyalty programs, and appreciation moments. Ensure programs are operationally feasible, scalable, and aligned with brand and service standards. Partner with Marketing, Stores, and other teams to support execution readiness and consistency.Performance Tracking & Insights– Track key HVC performance indicators including retention, engagement, tier migration, and spend. Prepare performance summaries, insights, and store‑ready reporting to support leadership decision‑making. Identify trends, risks, and opportunities to improve program effectiveness and execution consistency.Cross‑Functional Partnership– Partner closely with Sales & Service, CRM, Marketing, Product, OMNI, and Store Operations to support HVC program delivery. Support change management, communication, and training efforts related to new or evolving HVC initiatives. Ensure HVC programs are aligned with broader enterprise priorities and ways of working. Partner with the Product team on curated program experiences for HVC’s to strengthen retention.Governance, Standards & Brand Integrity– Support program governance to ensure HVC initiatives adhere to brand standards, privacy, and data protection requirements. Help maintain consistency in program application,



expectations, and measurement across the enterprise. Champion relationship‑based selling principles and elevated service standards through program design and enablement.Ideal Candidate ProfilePostsecondary education in a related field with 5+ years of related experience.Previous experience supporting enterprise‑level customer, loyalty, or client development programs.Strong understanding of luxury retail client behaviour and relationship‑based selling.Proven ability to manage programs, timelines, and cross‑functional dependencies.Data‑literate, with the ability to translate insights into clear recommendations.Strong communication, organization, and stakeholder management skills.Experience in retail, luxury, or high‑touch service environments preferred.CompensationHiring Range: $85,000 – $110,000 per year. Final compensation will be determined based on the candidate’s unique skills, expertise, individual qualifications, and assessed contributions to the role following the interview process.Equal Opportunity EmployerHolt Renfrew is an equal‑chance employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees – their diverse backgrounds, abilities, and experiences make our business stronger.If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.#J-18808-Ljbffr

📌 Manager, High Value Client Programs - $85,000 - $110,000 A Year (Winnipeg)
🏢 Holt Renfrew
📍 Winnipeg