Job OverviewFidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market, providing trade execution, clearing, custody and back‑office support services to Canadian‑based brokerage firms and the Canadian brokerage arms of U.S. firms. This role is located at 483 Bay Street, Toronto, until approximately late 2026, after which the work location will shift to the new Mississauga office at 3 Robert Speck Parkway. The position offers a flexible hybrid schedule and requires current work authorization for all candidates.What You Will Be DoingManaging the service delivery model by diagnosing problem situations and resolving issues promptly.Ensuring timely resolution of client inquiries and clear communication of solutions.Fostering an setting that promotes feedback while overseeing day‑to‑day operations of the team.Maintaining documented development plans and progress updates for all direct reports.Acting as a change agent to improve client experience and serving as the internal liaison for client support across FCC.Identifying existing and potential client issues; recommending and implementing initiatives and projects.Assisting in the development and execution of tactical action plans to meet client needs and collaborating with management across divisions.Providing oversight to ensure work complies with FCC policies,



procedures and regulatory guidelines.Assisting with escalations and case resolution as required.What We Are Looking ForPost‑secondary education or an equivalent work experience of at least three years.Strong attention to detail and quantitative skill set.Three to four years of progressive experience in operations or customer service within the brokerage or financial services industry.One to two years of coaching or people‑management experience (asset).Bilingual proficiency in French and English (written and oral) is a strong asset.Enrollment in or completion of the Canadian Securities Course (CSC) is an asset.Self‑motivation to learn new systems and products quickly.What You Will BringExcellent verbal and written communication skills.A creative and results‑driven mindset, capable of delivering against service standards.Strong analytical and problem‑resolution skills.Proven experience building and managing relationships with customers and team members.Strong negotiation and partnership abilities, adept at navigating challenging situations.Adaptability to change and a proactive approach to goals.Confidence, self‑motivation and a calm, professional demeanor.Advanced computer skills, including proficiency in Excel.Commitment to a collaborative, respectful work environment.Effective coaching skills with the ability to motivate and develop people.BenefitsBase salary ranging from $90,000 to $115,000, plus a discretionary performance bonus.RRSP contribution after six months of employment (no employee match required).Compensation package that aligns with provincial pay transparency requirements.Equal Opportunity & AccommodationsFidelity Canada is an equal opportunity employer and welcomes applications from individuals with disabilities. Accommodations are available on request during the selection process.#J-18808-Ljbffr

📌 Team Manager Service Delivery - C$90,000 - C$115,000 A Year (Winnipeg)
🏢 Fidelity Clearing Canada
📍 Winnipeg