POSITION TITLE: PATIENT SERVICE AGENT
DEPARTMENT: CENTRAL REGISTRATION
POSITION LOCATION: OWEN SOUND
UNION AFFILIATION: OPSEU – CLERICAL
STATUS: CASUAL
WAGE RATE: $24.526 - $26.436
Reporting to the Manager of Registration and Switchboard, this position consists of patient service for the registering, booking, interviewing, scheduling and confirmation of patient visits as the primary focus. It also includes scheduled order entry and data quality.

Qualifications / Skills / Abilities: Required

High school Diploma and/or post-secondary medical secretarial education or equivalent

Successful completion of PM Access (testing and training is available through Organizational Development and Learning)

Proven experience in clinical scheduling environment – which includes using Cerner ESM

Ability to utilize Cerner patient information system, which includes ADT procedures, FirstNet tracking & triage registration, statistical verification, census reporting

Excellent interpersonal and communication skills

Attention to detail and accuracy





Patient-service focused

Ability to multi-task

Microsoft Office experience in Word (to be tested)

Typing – 30 WPM (to be tested)

Medical terminology (to be tested)

Ability to understand verbal and written instructions

Capable of filing

Ability to work all shifts

Recent satisfactory performance and attendance record

Adherence to Brightshores ‘CARE’ Behaviours (Collaboration, Accountability, Respect, Excellence) and ‘LEAD’ Competencies (Lead by example, Empower, Achieve results, Develop others) and a commitment to a protected workplace free of violence and harassment

Advocates and supports a culture of patient safety and demonstrates an understanding of how the department service and assigned responsibilities contribute to overall patient safety at Brightshores through patient safety knowledge, skills and attitudes

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📌 Patient Service Agent – Central Registration – CASUAL (OS) (Ontario)
🏢 Brightshores Health System
📍 Ontario