Role Overview

The Beauty Advisor is responsible for developing deep, long‑lasting relationships with customers to increase sales, service, and loyalty. Compensation is commission‑based and directly tied to sales volume.

Responsibilities

- Consistently deliver extraordinary service to all customers.
- Exceed all sales and service personal goals and targets.
- Exceed all sales and service brand goals and targets.
- Build a loyal personal client base by acquiring new customers, developing existing ones, and retaining loyal clients.
- Share expert product knowledge with the entire store selling team.
- Maintain solid relationships with the buyer, vendor, and selling manager.
- Drive brand sales by identifying key marketing opportunities, executing events, and providing assortment recommendations; communicate suggestions to store management regularly.
- Attend all educational sessions offered (product knowledge, vendor and Holt Renfrew seminars).
- Perform floor recovery, visual merchandising, price changes, and related sales support tasks.
- Communicate regularly with personal clients through phone, mail, and electronic methods regarding in‑store events, merchandise requests, sales follow‑up, birthdays, etc.
- Resolve customer service issues and partner with selling management on any issues outside of guidelines.
- Perform other duties as assigned.

Ideal Candidate

- High school diploma.
- Proven ability to exceed sales targets.




- Highly collaborative; works well with and through others in a team‑oriented workplace.
- Can work in a fast‑paced environment that requires a high degree of multi‑tasking with minimal supervision.
- Flexible to a variable work schedule based on customer needs, including nights, weekends, and holidays.
- Minimum two years of commission‑based sales experience.
- Make‑up artistry or aesthetics certificate may be required for certain brands.
- Prior retail sales experience in a luxury environment preferred.
- Fluently bilingual in French and English.

Measures of Success

- Contribution to financial objectives.
- Individual objectives linked to the achievement of departmental goals.
- Feedback from internal and external clients.

Compensation and Benefits

- Hourly base pay: $16.60 – $25.25 (Canadian dollars) depending on experience.
- Commission opportunities in addition to base pay.
- Comprehensive benefits package including pension, health & dental, tuition assistance, employee discount, continuous learning and development.
- Other perks such as contests, incentives, and employer‑matched retirement contributions.

Equal Opportunity Employment

Holt Renfrew is an equal‑opportunity employer committed to fostering a diverse and inclusive workplace. We celebrate diverse backgrounds, abilities, and experiences. If you require accommodation during the recruitment process, please email

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📌 Conseiller(ère) beauté / Beauty advisor - La Mer (Westmount)
🏢 Holt Renfrew
📍 Westmount