Support government services at Staples with our Customer Support Specialist role. Provide expert assistance and enhance customer experiences with ServiceOntario services in your local store.

As a Customer Support Specialist for Staples Canada, you'll engage directly with ServiceOntario systems to deliver stellar service to customers. This role is ideal for a detail-oriented individual with 1-2 years of customer service experience. Your responsibilities will include answering customer inquiries, managing escalated concerns, and maintaining brand standards.

Key Responsibilities:
• Offer knowledgeable, respectful service to all customers
• Communicate services, fees, and eligibility openly
• De-escalate concerns and refer customers as needed




• Complete Ground Control activities for lobby readiness
• Train recent associates through peer learning

Requirements:
• 1-2 years of customer service experience
• Ability to communicate effectively across mediums
• Attention to detail for accurate data handling
• Proficient with Microsoft Office and databases
• Bilingualism in English/French preferred

Elevate customer experiences by providing comprehensive support and detailed service solutions at Staples.
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📌 Customer Support Specialist at Staples (Ontario)
🏢 Staples
📍 Ontario