Lead the Customer Service team at ROCKWOOL's Milton Office as a Supervisor. Engage with team members, uphold service excellence, and foster a supportive work culture in this fully onsite role.

Reporting to the Customer Service Manager, this position oversees a team of Customer Service Representatives. With 2-5 years of supervisory experience, you'll drive daily operations, manage escalations, and implement process improvements. Your leadership will ensure high service levels while mentoring team performance.

Key Responsibilities:
• Oversee frontline team performance and workflow
• Handle customer escalations and complex issues
• Train and onboard new Customer Service Representatives




• Monitor service metrics and enforce service standards
• Collaborate with Sales and Logistics teams for seamless service

Requirements:
• 2-5 years of customer service supervisory experience
• Solid analytical and problem-solving skills
• Proficiency with SAP and order processing tools
• Excellent communication and interpersonal abilities
• Customer-focused mindset with commitment to service excellence

Elevate customer service standards and make an impactful difference at ROCKWOOL's Milton office.
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📌 Customer Service Supervisor in Milton (Ontario)
🏢 ROCKWOOL International A/S
📍 Ontario