Description
Job Type: Full time

Target Salary Range: $55,000 - $60,000

The compensation for this position is determined by a combination of skills, experience and is aligned to the market in which the job is posted. Your recruiter will provide additional details about our total rewards package during the hiring process.

Vacancy Status: This job posting is for an existing vacancy

ScopeofPosition

The Community Business Banking Officer (CBBO) is the lead role involved in outbound, banker-initiated contact of members/clients using in branch renewal lists, branch and marketing lead lists for Personal and community small business members/clients. The focus of this role is to contact and meet with designated members/clients in an effort to understand and meet their overall day to day banking and cash management needs, consolidate share of wallet and refer to more senior bankers as required. Sales are driven by appointments generated from the pro-active calling and up selling of referrals that have been provided by other sales professionals.

CBBOcontributetomeetingteamsalesplanandrelatedactivitiesthrougheffectiveassessmentofmembers/clients’financialneeds.Providesproductandservicesolutions(ofmediumtohighcomplexityinbothcreditandinvestment)througheffectiveinterviewingandprobing,deliveringfinancialadvicedesignedtosatisfythemembers/clients’totalfinancialneeds.Recognizesandactsonreferralsandsalesopportunitiesandmaintainsrelationshipswithbusinesspartnerstooptimizebusinessopportunitiesandreferrals.

MajorResponsibilities

Meetsalestargetsbydeliveringproductsandservicesthatputsthemembers/clients’needsfirst

Proactivelypromote/sellanddeliverafullrangeofbankingproductsandservicestomeetourmembers/clients’needs

Followsalesandservicemodelbyattendingandactivelyparticipatinginbranchmeetings,huddles,initiativesandcampaigns

Maximizessalesopportunitiesbyusingeffectivesalesinterviewingskillsthatuncoverlongertermfinancialmembers/clients’needs

Providefinancialadvicetomembers/clientswithinvestment/creditneedsrequiringmoderatefinancialsolutions,usingAlterna’sfinancialcalculators

Acquireandreferpotentialhighvaluemembers/clients’relationshipstoIAs,SMEandexternalpartners





Maintainaworkingknowledgeandunderstandingofallproductsandservicesweofferandkeepuptodatewithproceduralchanges.

Understandandapplyrisk-basedpricingmodelsanduserationalpricingdiscretiontoensureeverycustomerisprofitable.

Usessalesandservicetoolstosupportmembers/clientsinteractions(i.e.Excel,FinancialCalculators,STARS)

Developandimplementaproactivemembers/clientscallplan

Followthroughonselfgeneratedsalesandretentionleads

Followthroughonreferralsfromotherinternalstaff

Identifyandsetpersonaldevelopmentplanandcompleteactivitiessetinplan

Activelyparticipateinregularcoachingsessions

Compliantwithantimoneylaunderingguidelines

Performotherdutiesasassigned

Meetscontactcommitmentsasdefinedbysalesplan

Meetssalesobjectiveasdefinedbysalesplan

Satisfiesmembers/clientsshortandlongertermfinancialneedsofmembers/client

Identifyanddulynoteanyexceptionstopolicyandprocedureswhenrecommendingapprovalforcredit

QUALIFICATIONS

Education/Certification/Experience

Postsecondaryeducationcombinedwith3yearsrelatedexperienceinafinancialinstitutionoranequivalentcombinationofeducationandexperience

Proventrackrecordinsales

CSCorIFICcourseanasset

AspartofcontinuingeducationenrolledinFinancialPlanningorothersimilartypeprograms

Experienceinprovidingcreditsolutions

Knowledge/Skills

Detailedworkingknowledgeofinvestmentandgoodknowledgeoflendingandmortgagessufficienttoanalyzemembers/needs,explainfeaturesandbenefitsandplacetheproductforthemembers/clients

SoundknowledgeofvariouscomputerapplicationssuchasExcel,Wordetc

Goodknowledgeofthesalesprocessandstrongcommunicationskillstointervieweffectivelytouncovermembers/clients’needs

Goodproblem-solvingskillssufficienttoidentify,analyzeandresolvecomplexmembers/clients’issues/problems

Solidnegotiationskillstodealwithmembers/clients’solutionsandsales

COMPETENCIES

Members/clients/ClientCentricity-Buildspositivemembers/clientsrelations





ContinuousLearning&Agility-Seekstoimproveandmaintainpersonaleffectivenessinhighdemandsituations;

Teamwork-Contributespositivelyasateammembers/client

AchievementOrientation-Continuallyimprovespersonalperformance

Adaptability-Adaptsonesworktoasituationandavarietyofchanges

DecisionMaking&Problemsolving-Makesdecisionsandsolvesproblemsbyinterpretingpoliciesandguidelines;

Impact&Influence-Adaptsrationaletoinfluenceothers;

Initiative-Addressesimminentissuesoropportunities

Professional/TechnicalExpertise-Demonstratesin-depthknowledgeasrelatestothejob’srole

About Alterna Savings

Alterna Savings and Credit Union Limited (Alterna) has delivered The Positive in Banking ® for over 115 years creating financial services that transform lives for the better, all while giving back to our community. Alterna is made up of Alterna Savings and Credit Union Limited and its wholly owned subsidiary, Alterna Bank.

Alterna is the first full-service, member-owned cooperative financial institution outside Quebec, sharing its expertise with over 210,000 members through a network comprised of 40 branches across Ontario, a call centre and multiple digital channels. Members and customers also benefit from an industry-leading online brokerage and investment management services.

We are incredibly proud of our corporate culture, embodying our core values: Collaboration, Integrity, and Respect, where everyone works together towards a common goal; the financial wellbeing of our employees, members, and customers. This commitment has earned us several prestigious employer awards, including the National Capital Region's Top Employers award for nine consecutive years.

* We appreciate all applicants; however, preference will be given to candidates who most closely meet the qualifications, key skills, and competencies outlined above.

* Alterna is compliant with the Ontarians with Disabilities Act and our team strives to provide an accessible accommodation experience. If you have a disability and require accommodations during the recruitment process, please contact our Recruitment Team and let us know how we can accommodate you.

* Alterna does not currently use Artificial Intelligence (AI) to screen, assess, or select applicants

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📌 Community Business Banking Officer (Ontario)
🏢 Alterna
📍 Ontario