Senior Customer Experience Advisor (4-day workweek option available)
Permanent

Make a difference so that every customer has an exceptional experience!

Recognized as a leader in sustainable development and tourism in Canada, Destination Owl’s Head is an organization where people, the environment, and the community are at the heart of every decision.
Working with us means thriving in an environment that values commitment, employee well-being, and sustainable development.
Together, we are building a destination we are proud of – today and for future generations.

YOUR ROLE IS IMPORTANT
As a Senior Customer Experience Advisor, you’ll ensure that every customer has a pleasant experience by providing high-quality service. You’ll be at the heart of the action, summer and winter alike, and will adjust priorities as needed. With your positive attitude and passion for service, you’ll turn every interaction into a memorable moment.

PRINCIPAL RESPONSIBILITIES
More specifically, you will be expected to:

Ensure an exceptional customer experience by responding to requests, advising customers, and maximizing sales opportunities;
Handle group requests from quote to billing;
Coordinate the logistics of stays with the various departments (accommodations, dining, skiing, golf, rentals, etc.);




Ensure the satisfaction of groups and guests throughout their experience;
Contribute to the improvement of work tools and procedures, and ensure their implementation;
Support the use and proper functioning of systems;
Provide supervision, manage schedules, and mobilize teams in the absence of managers.

Equity, diversity and inclusion
At Owl’s Head, we believe that the diversity of our community is what makes our workplace truly unique. We foster an inclusive environment where everyone can thrive and fully contribute to our collective success. We openly welcome all applications, regardless of age, gender, ethnicity, identity, or personal situation.
Interested in this chance?

Demonstrate a strong commitment to customer service

Demonstrate initiative and good judgment

Effective Priority Management

Ability to communicate and convey information effectively

Expertise in Sales and Management Systems

Knowledge of the tourism or hospitality industry

Conditions
and perks

Social events

Paid day off on your birthday

Low-cost employee meals

Group insurance program

Employee and Family Assistance Program

Voluntary RRSP Program with Employer Matching

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📌 Senior Customer Experience Advisor (4-day workweek option available) (Quebec City)
🏢 Head
📍 Quebec City