At Umano Medical, our Technical Customer Support Specialists are more than problem‑solvers, they’re trusted partners. In this role, you’ll be the go‑to person when customers need answers, guidance, or technical expertise. From troubleshooting to follow‑ups, you’ll help ensure our solutions perform at their best while delivering a customer experience that’s clear, reliable, and genuinely supportive. If you enjoy combining technical thinking with human interaction, you’ll feel right at home.
Specifically, this is what your day might look like Lead and coordinate major customer implementations, including needs assessment, planning, and follow‑up
Understand and translate specific customer requirements for the engineering team; propose practical and creative solutions, and ensure proper follow‑up
Answer customer questions and advise clients and Sales leadership on product selection and system configurations
Develop and improve tools, processes, and resources to better support customers and enhance their experience
Track and analyze customer experience metrics and lead initiatives to continuously improve satisfaction
Contribute to the training and onboarding of sales representatives
In collaboration with Sales,



deliver clinical and technical training to customers
Support Sales by participating in key customer presentations
Act as a strategic partner to the Customer Relationship Director, contributing to initiatives aimed at achieving exceptional customer satisfaction
Life at Umano Medical Enjoy a dynamic work in which fun, trust and teamwork are a priority. Be part of a culture focused on everyone's strengths and talents, all while advancing your career within the organization according to your interests.
The profile we're looking for DEC or Bachelor's degree in Mechanical Engineering, Electrical Engineering, or equivalent, or any combination of relevant experience and training
Robust problem‑solving skills and analytical thinking
Ability to read and interpret technical drawings
Experience in after‑sales service or customer support
Hands‑on experience in product repair and technical support
Proficiency with Microsoft Office Suite and Outlook
Willingness and ability to travel as required
Join a committed and enthusiastic team within a growing company. People are truly first and foremost here, and you'll feel it from day one.

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📌 Technical Customer Support Specialist - U.S. Southwest (Quebec City)
🏢 Umano Medical
📍 Quebec City