Lead the Specialized Services team at iA Financial Group as the Director of Disability Claims Management. Focus on driving service excellence, operational performance, and enhancing employee engagement in a hybrid work model.

In this strategic role, you will oversee our disability management operations, ensuring compliance with national standards and optimizing processes for client outcomes. Your leadership will empower a team of specialists working to uphold high-performance culture while fostering innovation through AI and technology usage.

Key Responsibilities:
• Mentor and lead a team of disability specialists
• Drive operational efficiency and process optimization initiatives
• Maintain high standards of service quality and customer satisfaction




• Standardize procedures and comply with regulatory changes
• Represent the team across company committees and meetings

Requirements:
• Proven experience in managing disability claims
• Bachelor’s degree or over 10 years of equivalent experience
• Excellent leadership and personnel management skills
• Robust analytical and communication abilities
• Advanced proficiency in French is essential

Enhance disability services through strategic leadership, quality control, and collaboration at iA Financial Group.
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📌 Director of Disability Claims Management (Ontario)
🏢 iA Financial Group (Industrial Alliance)
📍 Ontario