Join SysAid Technologies Ltd. as a Renewals Specialist in our Customer Success Team. Drive the renewal lifecycle while collaborating with our Customer Success Managers to deliver exceptional service.
In this role, you will be responsible for managing contract renewals and ensuring seamless service for our existing customers. You will prepare quotes, negotiate offerings, and assist with overcoming objections while maintaining effective communication. Strong time management and organization skills are vital in this multifaceted position.
Key Responsibilities:
• Manage the renewal cycle and contract processing without service disruptions
• Prepare quotes based on customer specifications
• Collaborate with Customer Success Managers to present optimal offerings
• Participate in customer calls discussing renewal options
• Follow up on proposals and payment status
Requirements:
• Minimum 2 years in a customer-facing renewal management role
• 2+ years experience in IT preferred
• Bachelor's degree in Business Administration or related field
• Robust communication skills and business acumen
• Detail-oriented with a proactive attitude
Leverage your negotiation skills and drive renewal success in SysAid's customer success initiatives.
#J-18808-Ljbffr