Support technology needs at Rival Group as a Junior Helpdesk Support in Toronto. Engage with employees to resolve day-to-day tech issues in a hybrid working model.

Rival Group seeks a collaborative individual reporting to the IT manager. This full-time role focuses on providing tech assistance in a dynamic Mac and Windows environment. Ideal candidates will leverage their communication skills and customer service mindset to support employees amidst a growing technology landscape.

Key Responsibilities:
• Respond to hardware and software helpdesk tickets
• Provision accounts and set up devices for onboarding
• Maintain accurate ticket records using NinjaOne
• Elevate complex issues with explicit documentation
• Support connectivity and basic security issue resolutions

Requirements:
• 0-2 years in IT support or helpdesk roles
• Familiarity with macOS and Windows systems
• Strong communication and troubleshooting skills
• Organizational ability to manage helpdesk priorities
• Desire to document and share knowledge effectively

Utilize your problem-solving skills to ensure a seamless tech experience at Rival Group.
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📌 Junior Helpdesk Support in Toronto (Ontario)
🏢 Rival Technologies
📍 Ontario