Gather and analyze the medical, administrative, and contractual information required to open and assess new short-term disability claims
Communicate with clients, employers, and various stakeholders to obtain required information and ensure thorough follow-up on claims
Determine claim eligibility according to contract provisions, established criteria, and operating procedures
Process and issue eligible short-term disability benefits through an accelerated payment process for straightforward claims that meet established requirements
Maintain complete and accurate claim records within internal systems to support operational continuity and service quality
Requirements Is recognized for their administrative rigor and ability to manage multiple files in a high-volume environment
Demonstrates robust analytical skills and sound judgment when interpreting medical, administrative, and contractual information
Displays empathy, active listening skills, and a genuine commitment to delivering a professional and client-centered experience
Is known for communicating clearly, professionally, and tactfully with a diverse and sometimes vulnerable clientele
Has experience in customer service, administrative processing, insurance,
case management, or a related field
Has an advanced level of English proficiency, as the role requires regular verbal and written communication with clients, employers, and stakeholders located outside Quebec
Core Competencies Demonstrates strong analytical skills and administrative rigor in managing short-term disability claims, ensuring accurate processing and effective communication with clients and stakeholders. Proficient in interpreting medical, administrative, and contractual information while maintaining high service quality.
Highest-signal resume keywords Claim Eligibility Determination
Short-Term Disability Benefits Processing
Analytical Skills
Customer Service Experience
Advanced English Proficiency
Hard Skills Claims Analysis
Contract Interpretation
Administrative Processing
Record Maintenance
Payment Processing
Soft Skills Empathy
Active Listening
Clear Communication
Professionalism
Client-Centered Approach
Industry Keywords Short-Term Disability
Insurance
Case Management
High-Volume Environment
Stakeholder Communication