Elevate your career as the Pinnacle Team Lead, Client Experience at Canada Life’s IPC. This hybrid role is tailored for leaders who thrive on coaching and enhancing client interactions.

In a growing team within IPC, now part of Canada Life, you will address escalated client issues while mentoring specialists. Strong communication skills and empathy are essential as you foster an setting of teamwork and excellence. Your leadership will directly impact client satisfaction and team development.

Key Responsibilities:
• Mentor and lead a team of Client Experience Specialists
• Facilitate solutions for escalated client matters
• Drive process improvements in collaboration with management
• Support IPC partners with effective communication
• Oversee onboarding and identify training needs for team members

Requirements:
• At least 5 years of client support experience
• Background in business, finance, or related field
• Completion of CSC or IFIC required
• Advanced skills in Word, Outlook, SharePoint, and Excel
• Adaptability to work in a fast-paced environment

Become a pivotal part of IPC's commitment to client excellence.
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📌 Pinnacle Team Lead for Client Experience (Alberta)
🏢 Canada Life
📍 Alberta