Xello is hiring a Client Solutions Expert for an 18-month contract to deliver outstanding client support. Work Monday to Friday from 12pm to 8pm ET, ensuring every client interaction is meaningful.
In this client-focused position, leverage your empathy and problem-solving skills to address inquiries across various communication channels. You will have at least 3 years of experience in client service and possess a strong technical background in CRM tools to provide effective solutions while making clients feel valued and understood.
Key Responsibilities:
• Provide high-quality client service via diverse channels
• Effectively troubleshoot and resolve client inquiries
• Document and maintain detailed interactions in CRM
• Collaborate with internal teams on technical challenges
• Mediate client needs to optimize their experience
Requirements:
• Minimum 3 years in a client-facing service role
• Familiarity with CRM tools like SalesLogix or Salesforce.com
• Background in SaaS or education technology
• Robust multitasking and organizational abilities
• Excellent interpersonal and technical communication skills
Utilize your skills to drive satisfaction and client success at Xello!
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