Employment Type: Permanent

Company Description
We believe in the power of work. Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.

Job Description
About the role:

At WCG, we believe in the power of work.As an Administrative Assistantyou will provide essential behind‑the‑scenes support to the WorkConnect team by managing accurate data entry and compiling information for reports, including Compass entries, monthly deliverables and outcomes reporting, maintaining the master client spreadsheet, creating client profiles in Caseflo, and supporting monthly reporting requirements. You will also serve as a backup to the Intake Coordinator by assisting with onboarding new clients, responding to phone calls, emails, and inquiries, and referring clients who are not eligible for services to appropriate community resources. As the first point of contact in our centres, the Administrative Assistant helps create a warm, welcoming, and professional environment for all clients, guests, and stakeholders.

What you'll do

Provide superior customer service to all clients when filling in for Intake Coordinator

Assist Centre Manager with compiling data to create and distribute monthly reports to stakeholders and funders

Create and maintain client files in the ministry’s tracking system, Compass, from the start of service to file closure

Create and maintain client files in WorkConnect’s client tracking database, Caseflo, from the start of service to file closure

Maintain master spreadsheet of all clients and deliverables and outcomes

Create internal administrative office forms as required

Generate ad-hoc reports for the Centre Manager or Regional Manager as needed

Qualifications
What you bring

Two (2)



years’ administrative and customer service experience, preferably in the employment industry

Post-secondary education (university degree or college diploma) and/or combination of equivalent relevant education and experience

Experience working with Persons with Disabilities and/or high barrier clients

Excellent written and verbal communication skills

Excellent administrative and organizational skills

Ability to multitask, prioritize and work independently

Solid computer skills (Word, Excel, Outlook, Teams) with the ability to learn new software quickly

Solid understanding of confidentiality and other skilled codes of conduct

Mustsubmitfor a criminal record check

Preferred Criteria:

One (1) year experience withCompassdata entry

Additional Information
What we offer

Competitive salary of $53,302.56per year

Comprehensive and flexible health and dental benefits

RRSP Matching program of 2.5% base earnings

Ongoing learning and development opportunities

Generous time-off policies that promote work/life balance

A diverse and inclusive workplace with a track record of high employee engagement and teamwork

The opportunity to do work that makes a difference!

ICWCGWORKBCKEL

Diversity, Equity, Inclusion and Belonging Matter

WCG isstrengthened by diversity. We arecommitted to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.

WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.

#J-18808-Ljbffr

📌 Administrative Assistant (Alberta)
🏢 Wcg International Consultants
📍 Alberta