Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description POSITION PURPOSE SUMMARY: The Front-Line Worker is responsible for delivering exceptional direct support, assistance and encouragement to The Gateway clients. The accomplishing of the Salvation Army’s mission starts with the Front-Line Workers’ ability to provide the residents with the resources they require to maximize their full potential in all spheres of life body, mind and soul. It is imperative that the incumbent align the delivery of their services with the core values by committing to a high standard of excellence and treating all staff and residents with respect and dignity. The Front-Line Worker provides a safe and secure environment for residents and visitors.
SERVICE RESPONSIBILITIES All Shifts Signs in for shift and reads all Logbook entries
Take on role as Fire Captain each shift during emergency situations
Handles the admission, orientation for new intakes.
Read and review house rules with new intake and complete the Triage
Ensure enforcement of house rules, including behavior modification discussions, giving/reviewing warnings and behavioral contracts
Enters all Intakes and Discharges on SMIS, process intake paperwork and upload necessary documents on SMIS
Print out SMIS bed log at end of shift and ensure that SMIS, the bed roster and Logbook match all shift activity, and ensure SMIS Queue is up to date
Accurately records day-to-day happening using appropriate methods; maintains logbooks and completes incident reports
Keeps a record of Presto Cards distributed and confirm how many cards are remaining before and at the conclusion of the shift
Monitors the activities of the residents and maintains availability for personal, practical and moral support
Provides the residents with their stored medication having them complete the medication distribution form, including providing safe storage and recording of prescribed medication, as requested by the resident.
Liaises with internal referral sources and external agencies as needed
Keep a record of bag lunch,



late dinner requests and food allergies
Distribute late meals, bag lunches, coffee/tea, and serve snacks
Announce mealtimes, secure volunteers for tidying up
Oversee mealtimes and provide supervision in the serving area
Empty garbage cans as needed
Sweep/mop serving area as needed
Make announcements to residents as needed
Write messages for residents and notify residents accordingly
Distribute clothing and personal hygiene items as requested by the residents
Provide harm reduction resources and distribute safe use supplies as requested
Accept and document in the communication log donations received; place donations in storage bins to be washed, sorted and stored in the Storage Room
Respond to and direct all telephone inquiries/voicemails accordingly
Carries out wellness checks throughout the building in accordance with policies and procedures
Record all facility issues and concerns on the appropriate Work Order/Supply Order document
Assist residents with signing up for computer, and laundry services and monitor usage and provide support as needed
Assists and participates in resident functions on special occasions or activities
Place used walkie talkie on charger at the end of each shift
Contact repair people as needed
Approve overnight passes, working passes and curfew extensions
Tidy front desk/intake area throughout the shift
Assist residents who are Triaged at Level 1 with any resources/referrals that may be required as their Keyworker
Bag/label residents’ belongings and place in storage room that have been left behind according to policies and procedures
Cleaning/disinfect cots and make available for new intake in the absence of housekeeping
Perform other duties required by administration
Night Shift specific. Complete nightly bed checks and discharge as needed, as per policy and procedure
ACCOUNTABILITIES CRITICAL RELATIONSHIP MANAGEMENT Internal: Reports directly to the Front Line Supervisor
Indirectly reports to the Property Manager, Assistant Director and/or the Director
Develop close working relationships with all staff within the organization including Housekeeper, Janitors, Case Worker, Housing Worker, Community Follow-Up Worker, Chaplain, Administration and the Management Team
External: Establish and maintain valuable working relationships with external agencies to make the appropriate referrals.
Governance Boards and Councils: None




WORKING CONDITIONS The incumbent will work under the following disagreeable conditions: Dealing with angry people Abusive people Verbal abuse Isolation Work schedule affecting lifestyle
EDUCATION AND EXPERIENCE QUALIFICATIONS Education, Qualifications and Certifications: High School Graduate with a diploma in the Social Services or Human Services field.
Prior related experience, including experience with frontline work in a social service setting
Knowledge and understanding of Homelessness, Addictions Counselling and Mental Health
Certification in CPR/First Aid
Certification in Crisis Intervention
Police check clearance
Adhere to standards that are consistent with the values & philosophy of The Salvation Army and Florence Booth House
Skills and Capabilities (examples provided below): Attention to detail, problem solving and analytical skills.
Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
De‑escalation skills
Possess excellent problem‑solving skills
Ability to function as a team member
Basic computer and clerical skills
Fluent in written and spoken English

Compensation The target hiring range for this position is $21.28 to $26.60 with a maximum of $31.92. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.
Benefits Paid vacation and sick time
Health and dental benefits
RRSP’s
Potential to experience flexibility at work
Opportunities to expand our skills and advance our careers
Culture of continuous learning and growth
About Us Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth.
If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.

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📌 Relief Frontline Worker (Ontario)
🏢 The Salvation Army International
📍 Ontario