Enhance your hospitality career as a Guest Service Specialist with Big Bus Tours in Downtown Vancouver. Engage with guests, manage bookings, and deliver exceptional service in a dynamic team setting.

Big Bus Tours is seeking detail-oriented individuals for the Guest Service Specialist role in our Reservations team. This full time or part-time position involves handling guest inquiries, facilitating bookings, and supporting tour sales via phone and email. A focus on providing excellent service and establishing warm relationships is essential to succeed in this role.

Key Responsibilities:
• Sell and book tours accurately for guests and partners
• Maintain comprehensive phone coverage during operating hours
• Respond professionally to guest inquiries via phone and email




• Provide personalized service and establish rapport with clients
• Manage reservations on various online systems

Requirements:
• Experience in sales or guest service environments
• Flexibility to work evenings, weekends, and holidays
• Superior communication and interpersonal skills
• Problem-solving and time management abilities
• Knowledge of Vancouver tourism is an asset

Bring your customer service skills to Big Bus Tours and contribute to exceptional guest experiences in Vancouver.
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📌 Guest Service Specialist in Vancouver (British Columbia)
🏢 Big Bus Westcoast Sightseeing
📍 British Columbia