Enhance customer service as an HVAC Dispatcher at Johnson Controls in Calgary. This in-office role focuses on scheduling technician visits and managing service requests effectively.

As an HVAC Dispatcher under the Service Manager, you'll coordinate schedules for technicians while ensuring customer satisfaction and timely service. With a Monday to Friday work schedule, you will manage service calls, document activities, and assist with customer inquiries and follow-ups. Your organizational skills will help streamline operations, ultimately enhancing customer experience.

Key Responsibilities:
• Schedule and dispatch technicians for timely service visits
• Communicate service plans directly with customers
• Debrief technician activities to resolve issues




• Maintain accurate customer information for call management
• Assist with parts ordering and service documentation

Requirements:
• High school diploma or equivalent required
• 2-5 years of service industry experience preferred
• Solid organizational and communication skills
• Ability to manage multiple tasks simultaneously
• Associate’s degree and basic project accounting knowledge is a plus

This role requires solid multitasking abilities and effective communication skills to meet customer needs efficiently.
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📌 HVAC Dispatcher Role at Johnson Controls (Alberta)
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