Join Wajax as a Business Systems Support specialist, where you'll be pivotal in assisting users with inquiries and problems. Deliver training and ensure effective communication for Business Systems.

In this role, you will manage incoming support requests using the IS Help Desk tool. Prioritizing minimal turnaround time, you will address application-related questions and provide training both informally and through structured programs. Collaborating closely with the IS team is crucial for resolving complex issues.

Key Responsibilities:
• Close support requests within designated SLAs
• Offer detailed solutions for Business Systems applications
• Develop end-user training and knowledgebase documents
• Provide after-hours support on a rotational basis




• Assist in collecting KPI metrics for Help Desk processes

Requirements:
• College diploma or degree in IT or a related field
• 1-2 years experience supporting Business Systems applications
• Robust ERP system knowledge and proficient in Office tools
• Bilingual capability in English and French preferred
• Excellent communication and analytical skills

Utilize your expertise in user support and training at Wajax to enhance system efficiency and user satisfaction.
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📌 Business Systems Support Specialist Role (Ontario)
🏢 Wajax
📍 Ontario