Transform quality assurance practices at goeasy in Mississauga. As the Senior Manager, leverage AI and analytics to advance customer interaction quality and operational excellence.
You will lead a strategic QA initiative focused on enhancing processes across several functions including customer service and sales. This high-impact position requires strong leadership, analytical abilities, and a commitment to continuous improvement. Partner with diverse teams to ensure exceptional quality standards in operations.
Key Responsibilities:
• Build and scale an AI-enabled quality assurance program
• Define governance and scorecard metrics for QA evaluation
• Mentor and develop a skilled QA team
• Use data insights to drive operational performance improvements
• Develop explicit performance reporting for leadership
Requirements:
• 5 to 10 years in QA or Operations
• Experience with QA program development and scaling
• Strong analytical skills using data visualization tools
• Proven track record in team leadership
• Knowledge of financial services processes is an asset
Lead goeasy in achieving high quality standards through innovative assurance strategies.
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