The Manager, Operations Transformation PMO supports Canada Operations Excellence by driving financial rigor and governance across transformation initiatives and the augmentation program portfolio. This role ensures strong executive reporting, benefits realization, and KPI alignment through close partnership with Finance and business units. It plays a critical role in maintaining a consistent, enterprise‑ready view of program performance while enabling decision‑making on initiative viability and value delivery. This is an opportunity to shape how large‑scale transformation initiatives are measured, governed, and communicated across the organization.Position ResponsibilitiesOwn executive reporting cadence for transformation initiatives and augmentation programs, including bi‑weekly, monthly, and quarterly reviewsBuild and maintain advantages realization frameworks and financial tracking models across all major initiativesPartner with Finance and BU stakeholders to define and track KPIs such as cost, productivity, quality, SLA, and operational efficiencyMaintain an integrated portfolio view, identifying dependencies, resource constraints, and sequencing risks across initiativesSupport program governance including sprint demos, executive committee preparation, and stakeholder engagementManage funding allocations, business case development, and maintain strategic artifacts and documentationAnalyze and monitor operations technology costs including infrastructure, cloud usage, and licensingEnsure alignment with Technology PMO and enterprise reporting standardsRequired Qualifications8+ years of experience in program management, PMO leadership,



or finance business partnering within transformation environmentsProven experience managing large, multi‑initiative portfolios with strong governance and reporting disciplineExperience building and managing benefits realization frameworks in partnership with FinanceStrong expertise in executive reporting, steering committees, and program cadence managementAbility to communicate financial and operational metrics clearly to senior leadershipExperience collaborating in matrix environments, including with Technology or central PMO teamsStrong written communication skills with ability to translate complex concepts into executive‑ready insightsExperience working in regulated industries (e.G., financial services, insurance, healthcare)Bachelor’s degree requiredPreferred QualificationsPMP or equivalent program management certificationMBA or advanced degree in finance or related fieldBackground in transformation programs or operations strategyExperience managing ambiguity in financial attribution (e.G., productivity gains, cost avoidance)Strong understanding of cost structures including P&L;, capacity modeling, and cost attributionSalary and Working ArrangementSalary range: $92,900.00 CAD – $142,900.00 CAD. Working arrangement:



Hybrid.BenefitsEligible employees receive benefits such as health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, employee/family assistance plans, retirement savings plans (including pension and a global share ownership plan with employer matching contributions), and financial education and counseling resources.Equal Employment Opportunity StatementAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.#J-18808-Ljbffr

📌 Manager, Operations Transformation Pmo - C$92,900 - C$142,900 A Year (Winnipeg)
🏢 Manulife/John Hancock
📍 Winnipeg