Join our Credit Union as a Bilingual Contact Center Service Specialist, focusing on member interactions in Spanish and English. This role involves processing requests and responding to inquiries professionally and accurately.

Ideal candidates will possess at least two years of experience in a customer service role, preferably within a financial institution. Responsibilities include educating members on services, managing account openings, and resolving complex issues. Your communication skills will be crucial to foster positive member relationships and promote our offerings while adhering to security protocols.

Key Responsibilities:
• Open and close member accounts accurately
• Handle member inquiries across multiple communication channels




• Promote and sell Credit Union products and services
• Maintain member confidentiality and secure information
• Provide training and mentorship to new team members

Requirements:
• High school diploma or equivalent
• Minimum two years of customer-facing experience
• Solid knowledge of credit union operations
• Preferred bilingual Spanish speaker
• Experience with transaction processing software

Support our mission of excellent member service at our Credit Union by applying your skills.
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📌 Bilingual Contact Center Specialist Role (Manitoba)
🏢 Premier America Credit Union
📍 Manitoba