Join Accenture in Saskatoon as a Mining Technology Support Specialist, focusing on providing Level 1 operations support. This pivotal role serves within a mining Integrated Operations Center.
You will be responsible for monitoring alarms and triaging incidents that affect safety and production. Key tasks involve following standard operating procedures, maintaining incident logs, and collaborating with various operational teams. This position offers opportunities for enhancing both personal growth and system efficiencies within a dynamic setting.
Key Responsibilities:
• Continuously monitor service health indicators and dashboards
• Acknowledge and categorize incidents based on urgency
• Execute standard changes and routine maintenance tasks
• Maintain accurate logs and incident tracking
• Support incident response drills and communication
Requirements:
• Degree in Computer Science, IT, or a related field
• At least one year of experience in a support role
• Strong ability in incident management fundamentals
• Basic knowledge of networking concepts and systems
• Proficient in using ticketing systems for tracking issues
Contribute to improved operational processes and safety measures in mining operations with your expertise.
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