Pursue a rewarding career with Jolera as a Customer-Focused Systems Support Skilled in Toronto. Be essential in delivering effective solutions while assisting clients with technical challenges across various platforms.

You will play a crucial role by managing service tickets and overseeing the resolution process. Your expertise will cover a range of technologies, including Windows operating systems and VMware, enabling you to troubleshoot various user issues effectively. The position demands excellent communication skills as you engage with users who may not have technical backgrounds.

Key Responsibilities:
• Handle service ticket assignments and ownership
• Provide advice to end users during technical difficulties




• Verify and diagnose network and infrastructure issues
• React to onsite outages and scenarios as instructed
• Document all actions and technical info thoroughly

Requirements:
• 1-3 years of experience in a technical support role
• Relevant Degree/Diploma or equivalent
• Strong judgment and problem-solving skills
• Familiarity with service desk tools such as ServiceNow
• Knowledge of common productivity applications

Contribute your technical skills and customer service focus at Jolera, making a positive impact on user experiences.
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📌 Customer-Focused Systems Support Role (Ontario)
🏢 Jolera
📍 Ontario