Lead the customer service function for Sandvik Mining as a Customer Services Manager in Parts & Services, located in Lively, ON. Focus on improving service delivery and customer satisfaction across Canada.

In this pivotal role, you will manage a talented team and streamline service operations. Your responsibilities include overseeing customer service KPIs, handling critical escalations, and coordinating effective order fulfilment strategies. Foster a customer-centric environment while driving continuous improvement initiatives.

Key Responsibilities:
• Oversee Canadian Customer Support Centre operations
• Manage critical escalation and service recovery issues
• Develop and implement customer service KPI's




• Lead order fulfilment management initiatives
• Partner with logistics for product movement efficiency

Requirements:
• At least 5 years customer service leadership
• Experience with supply chain and order fulfilment processes
• Solid communication skills for customer interactions
• Continuous improvement and operational excellence background
• Preferred education in business or related fields

Be a part of Sandvik Mining and transform customer service operations in Lively, ON.
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📌 Lead Customer Services Manager at Sandvik (Ontario)
🏢 Sandvik
📍 Ontario