Embark on a rewarding career as a Customer Service Specialist with Canada Life in Toronto, ON. Bring your strong organizational skills and detail-oriented mindset to support Group Retirement Services every day.

In this role, you will manage member records, inquiries, and complex issues while ensuring the highest service standards. With a focus on accuracy and relationship-building, this position is ideal for someone who thrives in fast-paced settings. You will become proficient in the Group Pension Administration System and work on a diverse block of business while fostering collaborative relationships.

Key Responsibilities:
• Administer group saving plan and member records in GPAS
• Respond to member inquiries via phone and email
• Manage a defined block of business effectively




• Build relationships with internal and external stakeholders
• Resolve complex and sensitive customer issues accurately

Requirements:
• Advanced analytical and strategic thinking skills
• Strong relationship-building capabilities
• Proficient in Microsoft Office tools
• Bilingual in English and French is an asset
• Willingness to complete CEBS Fundamental Courses

Utilize your customer service expertise in a supportive environment that values your contributions and encourages skilled growth at Canada Life.
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📌 Customer Service Specialist in Toronto (Ontario)
🏢 TechAlliance of Southwestern Ontario, London Economic Development
📍 Ontario