Join Utilities Kingston as the Manager of Customer Care and Communications in Kingston, Ontario. In this full time role, your expertise in strategic communications and customer experience will shine.

The Manager will direct all communications strategies and customer care operations, ensuring a unified, positive customer experience. Your responsibilities include advising senior leadership on communications issues and managing corporate branding. You will also play a key role in identifying improvement opportunities based on customer feedback, leading to enhanced service standards.

Key Responsibilities:
• Develop and implement comprehensive communication strategies
• Provide strategic advice on media relations and reputational risks
• Oversee digital communications and internal messaging




• Build relationships with stakeholders and government entities
• Lead efforts in customer feedback analysis and resolution strategies

Requirements:
• Degree/diploma in Communications or a related area
• 3-5 years in corporate communications roles
• In-depth knowledge of customer experience best practices
• Strong analytical and strategic planning capabilities
• Skills in team leadership and performance management

Enhance the utility's service excellence while driving community engagement through your leadership at Utilities Kingston.
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📌 Manager of Customer Care and Communications (Ontario)
🏢 The MEARIE Group
📍 Ontario