Enhance IT operations as a Deskside Support Analyst with gategroup. Provide expert technical assistance to business users both in office and remotely to ensure smooth daily operations.

This position requires an engaged individual with 1–3 years of experience in IT support. You will troubleshoot, resolve incidents, and log activities using an IT Service Management tool while managing IT hardware assets effectively. Be a key contributor to team communication and service improvements!

Key Responsibilities:
• Deliver remote and deskside technical support for users
• Troubleshoot incidents from the Global Service Desk
• Log and track all activities in ITSM tools
• Manage installation and relocation of hardware assets




• Facilitate new IT tools rollout and maintain equipment accuracy

Requirements:
• 1–3 years in IT support or service desk environment
• Vocational training in IT or comparable qualification
• Familiarity with ITSM systems and ITIL principles
• Strong troubleshooting skills and customer service focus
• Fluent English and local language proficiency

Bring your skills in IT support and customer service to gategroup’s dynamic team and help enhance user experiences!
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📌 Deskside Support Analyst at gategroup (Ontario)
🏢 Gategroup Holding
📍 Ontario