Join the vital operations of fire services as an Alarm Room Operator for the City of Richmond Hill. This role is essential for managing emergency communications and requires keen attention to detail.

Reporting to the Communications Officer, the Alarm Room Operator handles both fire department call-taking and dispatching duties in a high-pressure environment. Responsibilities include accurately processing calls for service, coordinating responses via CAD systems, and keeping lines of communication open with field staff. This position is pivotal for ensuring safety and efficiency during emergencies.

Key Responsibilities:
• Handle incoming calls for emergency and non-emergency services
• Dispatch emergency personnel utilizing CAD technology




• Monitor and maintain radio communications accurately
• Keep detailed records of incidents and updates
• Communicate critical information clearly to agencies

Requirements:
• Completed Grade 12 diploma or equivalent
• Certification in First Aid and CPR required
• Relevant experience in Emergency Dispatch necessary
• Solid verbal skills under stress
• Flexibility to work varied shifts

Utilize your communication expertise and calm demeanor to make a meaningful impact as Richmond Hill's Alarm Room Operator.
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📌 Alarm Room Operator for Fire Services (Ontario)
🏢 City of Richmond Hill
📍 Ontario