Join the City of Kawartha Lakes as the IT Service Desk Supervisor, located in Lindsay, ON. This hands-on role emphasizes leadership, service processes, and operational enhancements in a adaptable work setting.

In this supervisory position, you will lead the Information Technology Service Desk, coordinating incident management and prioritizing requests to deliver effective technology support. You'll administer the mobile device program while ensuring service quality through user feedback and operational trends. Your leadership will inspire a positive customer service experience among the technical support team.

Key Responsibilities:
• Manage IT Service Desk operational activities and incident handling
• Develop and monitor Service Desk processes and queue management




• Guide staff in maintaining a high level of service standards
• Identify procedural improvements based on operational trends
• Manage mobile device deployment in line with corporate standards

Requirements:
• Post-secondary degree in IT or a related field
• 5+ years of progressive experience in IT support
• ITIL certification or equivalent knowledge preferred
• Experience with Microsoft systems and enterprise ITSM tools
• Valid Ontario Class “G” Driver’s Licence needed

Bring your operational insight and leadership skills to ensure excellence in IT service delivery for Kawartha Lakes.
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📌 Supervisor for IT Service Desk Operations (Ontario)
🏢 City of Kawartha Lake
📍 Ontario