Elevate customer service operations as a Bilingual Supervisor for Cornerstone Building Brands in Ottawa. Oversee branch administration, leading teams in maintaining top-tier customer satisfaction.

This full-time position is key to Cornerstone's operational excellence, focusing on customer communication, inventory oversight, and operational planning. You will guide Customer Service Representatives while ensuring adherence to national standards and resolving customer concerns efficiently.

Key Responsibilities:
• Lead and develop Customer Service Representatives
• Establish communication standards for consistent service
• Ensure compliance with company policies and procedures
• Address operational issues as the primary escalation point
• Validate shipping plans against operational capacity

Requirements:
• 3-5 years in branch operations or customer service leadership
• Full proficiency in French and English
• Strong organizational and conflict-resolution skills
• Experience with ERP and CRM systems
• Ability to multitask in a dynamic setting

Drive operational efficiency and enhance customer experiences as a Bilingual Supervisor at Cornerstone Building Brands.
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📌 Bilingual Branch Operations Supervisor (Quebec City)
🏢 Cornerstone Building Brands
📍 Quebec City