Enhance client engagement and sales efficiency as a Customer Success Specialist at Radius. Focus on building strong relationships pre- and post-sale in a agile environment.
The Customer Success Specialist role at Radius is vital for driving client satisfaction and supporting the Fire Sales Team. You will be responsible for administrative support like proposal management, lead qualification, and follow-up communications after sales. Your efforts will help create opportunities for upselling and building customer loyalty.
Key Responsibilities:
• Prepare accurate proposals and quotes to support the sales team
• Monitor and qualify incoming leads for sales representatives
• Follow up with clients to gather feedback and identify needs




• Keep CRM records current and organized for efficiency
• Participate in team meetings and contribute to a collaborative culture
Requirements:
• Experience in a customer-focused sales or support role
• Strong written and verbal communication skills
• Excellent organizational skills to manage various tasks
• Proficient with CRM systems and Microsoft Office
• Team-oriented individual with a positive attitude
Support Radius’s mission by delivering exceptional service and building lasting client relationships.
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📌 Radius Customer Success Expert Role (Richmond)
🏢 Radius Fire Protection
📍 Richmond