Join Sectigo as a Technical Support Specialist, where you will be at the forefront of customer service and support in the digital security industry. This role is based in Ottawa and supports a global network.

Sectigo is expanding its team and seeks a dedicated Technical Support Specialist. Your role will focus on delivering high-quality technical assistance, enhancing customer experiences through effective troubleshooting and dedicated communication. Each day, you will leverage your technical skills and gain insights from customer interactions, ultimately contributing to Sectigo’s mission to simplify digital trust management.

Key Responsibilities:
• Act as the first contact for technical support inquiries
• Provide empathetic responses and troubleshoot effectively




• Maintain accurate documentation of cases and solutions
• Prioritize multiple tickets while adhering to service standards
• Collaborate in team meetings for ongoing improvement

Requirements:
• Bachelor's degree in a related field or equivalent experience
• Minimum 1 year in a technical support capacity
• Familiarity with DNS and networking fundamentals
• Experience with ticketing systems like ServiceNow or Jira
• Robust interpersonal and problem-solving skills

Bring your expertise in technical support to Sectigo and help us redefine digital trust management.
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📌 Technical Support Specialist Opening at Sectigo (Quebec City)
🏢 JSI
📍 Quebec City