Become a Customer Service Advisor with Scotiabank, offering flexibility through a hybrid mode in Ottawa. Your expertise in resolving customer inquiries will be your key asset.

As part of the Scotiabank Customer Contact Centre, you will engage with clients to provide effective solutions tailored to their banking needs. This full-time role emphasizes a customer-centric philosophy, allowing you to improve the overall customer experience. You will also benefit from extensive training and future growth opportunities in a diverse work environment.

Key Responsibilities:
• Handle inbound customer calls and provide insightful assistance
• Assess banking inquiries and deliver customized solutions
• Troubleshoot complaints and guide customers through processes




• Harness diverse resources to enhance service quality
• Maintain multiple system navigations while interacting with customers

Requirements:
• Experience in customer-focused roles
• High school diploma or equivalent education
• Ability to effectively manage multiple tasks
• Comfortable with customer phone interactions
• Performance-driven with a self-improvement mindset

Join Scotiabank and play a key role in enhancing customer relationships while enjoying a flexible work setting.
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📌 Customer Service Advisor – Flexible Role (Quebec City)
🏢 Scotiabank
📍 Quebec City