Emburse Solution Advisors (ESAs) are trusted technical advisors to customers, providing ongoing product expertise, configuration support and strategic guidance to help customers maximize the value of their Emburse solutions
Working with a portfolio of customers, the ESA combines deep product knowledge with strong consulting and customer-management skills. They partner closely with Customer Success, Support, Product and other internal teams to understand customer requirements, recommend best-practice solutions, manage configuration and change requests, resolve complex issues and proactively identify opportunities to improve the customer’s use of Emburse
The role requires the ability to manage multiple customer priorities while building strong, long-term relationships and providing a consistently high level of service
Manage a portfolio of ESA customers, acting as a trusted technical and product advisor
Develop a strong understanding of each customer’s configuration, business requirements and use of Emburse solutions
Consult with customers on product capabilities, configuration options and best practices to support their business requirements and long-term use of the platform
Manage customer configuration changes, technical requests and small to large projects from requirements gathering through to delivery
Translate customer requirements into appropriate product and configuration solutions
Provide proactive guidance to help customers optimize their use of Emburse products and identify opportunities to improve adoption and value
Facilitate requirements-gathering and solution-design discussions with customers and internal stakeholders
Configure Emburse products in line with agreed customer requirements and project scope




Manage multiple concurrent customer requests and priorities within agreed service levels and workload expectations
Provide regular and explicit communication to customers on progress, deliverables, risks and timelines
Act as a technical product knowledge resource for colleagues and collaborate on training, testing and troubleshooting activities
Partner closely with Customer Success Managers and other internal teams to support customer health, retention and successful outcomes
Support the resolution of complex or escalated customer issues, coordinating across internal teams where required
Contribute to the continuous improvement of ESA processes, documentation and ways of working
Continuously develop product and technical knowledge through training, testing, research and collaboration with internal subject-matter experts
Benefits Flexible spending accounts
Generous paid time off for every employee and flexible work schedules
Paid leave for recent parents
Volunteering opportunities
Health savings accounts (HSA)
Medical, dental, vision, disability and life insurance plans
Generous match to pre- or post-tax retirement savings accounts
Financial planning services
Program in partnership with eCornell to grow their knowledge and their careers
Delicious supply of snacks and beverages
Quarterly outings and Friday get-togethers to build a strong community at work




Experience managing multiple customer requirements, projects or technical requests simultaneously
Experience working with configurable software platforms, workflow solutions and/or financial management software is preferred
Experience working with enterprise customers in the Travel & Expense management industry is advantageous
Experience in a customer-facing technical, consulting, implementation, customer success or similar SaaS role
Experience translating business requirements into practical technical or product solutions
Knowledge of JIRA, Confluence, Zendesk
Basic knowledge of SQL helpful
Ability to manage multiple priorities independently and organise workload effectively
Knowledge of accounting systems, processes and terminology relevant to Emburse products is advantageous
Strong consulting and problem-solving skills, with the ability to understand customer requirements and recommend appropriate solutions
Strong Microsoft Office skills, particularly Excel
Excellent written and verbal communication skills
Ability to collaborate effectively across Customer Success, Support, Product and other internal teams
Strong attention to detail and ability to work through complex customer configurations
Strong customer-management skills, including the ability to manage expectations, concerns and escalations
Commercial and customer awareness, with an understanding of how strong technical service contributes to customer value, retention and growth
Strong technical aptitude with the ability to develop deep product and configuration expertise
Bachelor’s degree, relevant professional qualification and/or equivalent practical experience

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📌 Emburse Solution Advisor (Extended Services) (Ontario)
🏢 Emburse
📍 Ontario