Take charge of quality assurance at COHO as a QA Supervisor. Focus on client portfolio assessments and continuous improvement to drive service success.

In this role, reporting to the Director of Management Services, you will conduct qualitative evaluations of governance and service delivery systems across numerous housing co-ops. Your expertise will enable you to identify risks, follow-up on corrective actions, and recommend improvements that enhance operational practices. You will also serve as an essential resource during staff absences and onboarding, ensuring smooth transitions and consistent service standards.

Key Responsibilities:
• Conduct thorough assessments of operational governance and practices
• Identify strengths and areas for improvement in client service delivery




• Prepare reports detailing quality review findings and recommendations
• Coordinate on-time service continuity during staff transitions
• Implement and monitor corrective actions from QA reviews

Requirements:
• 3 to 5 years of progressive experience in the field
• Solid understanding of co-op governance and client relationships
• Advanced Microsoft 365 and property management skills
• Excellent organizational and communication skills
• Ability to manage multiple priorities and complex tasks

Be at the forefront of COHO’s commitment to quality and excellence in housing management.
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📌 Quality Assurance Leadership at COHO (British Columbia)
🏢 Fellowship Bible Church
📍 British Columbia