Join Sherweb as a Technical Advisor II in Sherbrooke, QC, and provide outstanding technical support to clients using cloud technology. Collaborate with a passionate team to enhance customer satisfaction.

This on-site, full time position focuses on assisting clients through various technical challenges while documenting all interactions. You'll leverage your bilingual skills in French and English to communicate effectively with a diverse customer base. Your role will involve proactive problem-solving and sharing knowledge with team members in a supportive work environment.

Key Responsibilities:
• Assist clients through technical support channels
• Troubleshoot and resolve product-related issues
• Lead service configurations for customers




• Document every interaction in the ticketing system
• Support colleagues in resolving complex technical issues

Requirements:
• High school diploma; IT interest preferred
• Prior customer service experience required
• Bilingual in French and English (essential)
• Basic familiarity with Windows applications
• Strong ability to simplify technical language

Bring your problem-solving skills and technical knowledge to Sherweb, ensuring exceptional service for our clients in Sherbrooke.
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📌 Bilingual Technical Support Specialist Sherbrooke (Quebec City)
🏢 Sherweb
📍 Quebec City