Are you organized, energetic, and great with people? Join Neighbourhood Heroes as our Office Administrator and help keep our technicians, customers, and office running smoothly every day!
What We Offer Competitive pay and performance incentives
Full-time, consistent schedule
Overtime opportunities
Travel reimbursement when required
Seasonal bonuses
Supportive team culture and regular team events
Job Responsibilities Coordinate, manage, and schedule daily technician routes
Ensure customer notes, job details, and routes are accurate using our app
Check vehicles each morning for proper equipment, PPE, signs, and summaries
Restock snacks, drinks, and office supplies
Manage inbound and outbound customer communication (email, phone, chat, social media)
Keep customer info up-to-date in HubSpot (properties, notes, activities)
Handle daily office housekeeping and warehouse/bay organization
Make outbound calls and emails for seasonal promotions
Review overdue invoices and failed payments, and follow up with clients
Manage reschedule requests caused by weather, customer needs, or tech availability
Oversee mail,



deliveries, and incoming packages
Build and maintain a fun, friendly brand voice on Instagram, Facebook, and X
Take customer feedback and share it with the team for improvements
Support technicians as their main point of contact throughout the day
Help owners improve workflows, morale, and customer experience
What We’re Looking For Sales, reception, or customer service experience
Post-secondary education (HR, Psychology, Communications preferred, but not required)
Robust communication skills (phone, email, social, customer interaction)
Tech-savvy with experience using modern tools, CRM systems, and social media
High energy and positivity, especially in the mornings
Comfortable organizing and directing a team
Excellent multitasking and organizational skills
Join a team that values energy, organization, and a positive attitude. Help us deliver an amazing experience to both customers and technicians every day.

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📌 Office Administrator (Alberta)
🏢 Neighbourhoodheroes
📍 Alberta