Become a Fertility Member Care Specialist with Progyny, supporting members through their family-forming journeys. This 20-hour per week role offers flexible schedule from anywhere in Canada.

In this fixed-term position, you’ll provide concierge-level support, helping members access necessary resources and navigate their unique fertility needs. Key responsibilities include conducting consultations, conducting research, and proactively addressing member inquiries. Successful candidates will demonstrate compassion, adaptability, and excellent organizational skills while supporting diverse backgrounds in sensitive life stages.

Key Responsibilities:
• Provide 1:1 video consultations about fertility and adoption
• Help members select appropriate fertility service providers




• Resolve member inquiries with customized solutions
• Research relevant fertility laws and healthcare landscapes
• Maintain updated knowledge on healthcare practices

Requirements:
• Strong interpersonal and communication skills
• Passion for helping others through sensitive journeys
• Excellent prioritization and organizational skills
• Ability to work independently and collaboratively
• Commitment to supporting diverse family-forming needs

Make a difference with Progyny by utilizing your skills to empower individuals in their family journeys.
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📌 Fertility Member Care Specialist Remote (Alberta)
🏢 apryl
📍 Alberta