Join PetSmart as a PetsHotel Manager and lead a passionate team dedicated to pet care excellence. Enhance the experiences of pets and pet parents alike through strategic management.

As a PetsHotel Manager, you will play a crucial role in PetSmart, responsible for the comprehensive management of hotel operations and team leadership. With a background of three or more years in retail management, you will drive company strategies and spearhead exceptional service standards. Your leadership will be pivotal in recruiting, mentoring, and recognizing associates while facilitating pet welfare and guest satisfaction.

Key Responsibilities:
• Lead recruitment, training, and development for hotel associates
• Manage daily pet care operations and check-in procedures




• Ensure adherence to safety standards and medication protocols
• Handle pet parent feedback and service inquiries
• Supervise daily hotel tasks and uphold brand standards

Requirements:
• 3+ years in a customer-focused retail leadership role
• Availability to work full time, including flexible hours
• Strong organizational skills and attention to detail
• Proficient in communication to ensure effective team engagement
• Ability to manage physical responsibilities and environment challenges

Empower your team and elevate the pet care experience as a PetsHotel Manager with PetSmart.
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📌 PetsHotel Leadership Role at PetSmart (Quebec City)
🏢 PetSmart Store Support Group
📍 Quebec City