Lead outsourced collections with Fairstone Bank as a Vendor Management Specialist. This full-time role ensures compliance and optimizes performance across financial products in a dynamic workplace.

As a key member of the Centralized Collections team, you will manage the daily activities of third-party collection agencies, ensuring they meet all compliance standards and achieve delinquency goals. Your expertise in vendor management and collections will support performance monitoring, training, and call quality assurance, driving overall efficiency and customer satisfaction.

Key Responsibilities:
• Manage daily outsourced collection agency activities
• Ensure compliance with contract requirements and performance standards




• Conduct performance reviews and adjustments as necessary
• Lead daily performance discussions with agencies
• Audit accounts and recommend workflow improvements

Requirements:
• High school diploma with 5+ years in collections
• 2+ years in vendor management or supervisory role
• Fluent in English and French
• Advanced skills in Microsoft Excel
• Knowledge of call quality regulations in collections

Utilize your vendor management skills to drive exceptional collections performance at Fairstone Bank.
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📌 Vendor Management Specialist at Fairstone Bank (Ontario)
🏢 Fairstone Financial
📍 Ontario