Work Location: Edmonton, Alberta, Canada
Hours: 37.5
Line of Business: Personal & Commercial Banking
Pay Details: $45700 - $61000 CAD
Job Description TD Canada Trust is the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.
Typical Day Responsibilities Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.
Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters.
Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking.
Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management.
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence.
Participate in the timely and accurate completion of business processes and procedures.
Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics.
Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives.
Job Requirements High School diploma and/or 1+ years of relevant experience.
Investment Funds Canada (IFC) or equivalent – within 90 days of start date.
Post-Secondary or Undergraduate degree (in related field) preferred.
Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet.
Knowledge of banking solutions and processes to advise customers.
A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills.




A dynamic, diligent, and effective influencer with can-do attitude to exercise initiative and handle several tasks and changing priorities.
A robust communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner.
Fixed Term Fixed Term Contact Ends February 24, 2027.
Benefits and Compensation Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
Company Overview TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Values and Culture We’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care.
Diversity, Equity,



and Inclusion We’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported.
Commitment to Diversity, Equity, and Inclusion We’re committed to supporting an inclusive workplace and fostering equitable opportunities for all employees, regardless of background or identity.
EEO Commitment We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.
Community & Corporate Responsibility TD’s long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.
Information & Legal Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Language Requirement (Quebec only): Sans Objet US Labor & Employment Posters | California Privacy | Accessibility | FAQ
Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your recent role.
Interview process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
Closing Statement We look forward to hearing from you!
EEO Statement We’re committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals.

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📌 Personal Banking Associate- Fixed Term Contact Ending February 24, 2027 (Alberta)
🏢 TD Bank Group
📍 Alberta