If you're highly organized, proactive, and enjoy bringing structure to fast-paced operations, this could be the perfect opportunity for you.
Reporting directly to the General Manager, you'll play a key role in ensuring our parking operations run smoothly and efficiently. You'll lead a team of enforcement professionals, coordinate daily field activities, and help maintain the high service standards our clients and customers rely on. Your work will have a direct impact on operational performance, customer satisfaction, and contractual compliance across our portfolio.
What You'll Do Lead and support a team of patrol and enforcement staff
Develop and manage employee schedules to ensure optimal coverage
Optimize patrol routes and enforcement activities
Oversee customer complaint resolution and service recovery
Coordinate activities with external collections agencies
Prepare operational reports and analyze performance metrics
Manage fleet operations and vehicle maintenance requirements
Administer and monitor the work order management system
Ensure locations meet operational, safety, and contractual standards
Oversee preventive and corrective maintenance activities across assigned locations to ensure facilities and equipment remain safe, functional, and well-maintained
Coordinate and supervise maintenance staff, contractors, and service providers, ensuring work is completed efficiently and to established standards
Conduct regular site and equipment inspections, identify maintenance needs, and prioritize repairs based on operational and safety requirements
Manage maintenance schedules, service requests, and repair follow-ups, while monitoring costs, supplies, and overall maintenance performance




Build and manage contractor and vendor relationships to expand service capabilities and ensure the delivery of high-quality maintenance services
Proactively identify opportunities to enhance service offerings and generate new revenue streams by addressing evolving client needs and expanding maintenance solutions
What You'll Bring Strong organizational and time management skills .
Excellent communication and interpersonal abilities
Close attention to detail and a proactive approach to problem-solving
Proficiency with Microsoft Office applications
Ability to work independently and collaboratively in a team environment
Valid provincial driver's licence with a clean driving abstract
Preferred Qualifications Postsecondary education or an equivalent combination of education and relevant experience
Previous leadership or supervisory experience
Experience managing field operations, parking, security, enforcement, or similar service-based teams
Passion for coaching, employee development, and continuous improvement
Results-oriented mindset with a strong focus on customer service
Flexible availability to support operational requirements
Indigo Park Canada is a leading provider of parking, mobility, transportation, logistics, and consulting services, operating more than 1,200 locations across Canada. We deliver innovative solutions that support cities, businesses, and communities through parking management, enforcement services, digital mobility solutions, public space management, and last-mile logistics.
We are committed to fostering an inclusive workplace that reflects the diversity of the communities we serve. Indigo Park Canada is an equal chance employer and welcomes applications from all qualified candidates. Accommodation is available upon request throughout the recruitment process.
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📌 Patrol & Enforcement Manager (Ontario)
🏢 Indigo Group
📍 Ontario