Senior Bilingual Customer Service Rep to support invoicing, service, incident, and other customer requests for a telecom client Our telecommunications client is seeking a Senior Bilingual Customer Service Rep to support invoicing, service, incident, and other customer requests!
Initial 6-month contract with strong possibility of extension. Ottawa, ON - Hybrid (2 days per week in office). 7.5 hours per day, Monday to Friday.
Hourly rate: $28.00/hr (7.5 hours per day).
Responsibilities Responsible for responding to customer requests in a prompt, accurate, and professional manner
Develop and maintain good client relationships while ensuring confidentiality
Work with both internal and external teams to ensure the customer’s needs are met
Process customer requests through utilization of the CRM tool
Manage and update the inventory system
Process invoices and complete billing
Must Haves 3+ years of experience in a customer service workplace
Bilingual proficiency in French and English
Ability to manage and coordinate multiple incidents and requests professionally
Nice to Have Experience with CRM tools for ticket management
Basic accounting knowledge is an asset
Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.)




Our telecommunications client is seeking a Senior Bilingual Customer Service Rep to support invoicing, service, incident, and other customer requests!
Initial 6-month contract with strong possibility of extension. Ottawa, ON - Hybrid (2 days per week in office). 7.5 hours per day, Monday to Friday.
Hourly rate: $28.00/hr (7.5 hours per day).
Responsibilities Responsible for responding to customer requests in a prompt, accurate, and professional manner
Develop and maintain good client relationships while ensuring confidentiality
Work with both internal and external teams to ensure the customer’s needs are met
Process customer requests through utilization of the CRM tool
Manage and update the inventory system
Complete service orders
Process invoices and complete billing
Must Haves 3+ years of experience in a customer service environment
Bilingual proficiency in French and English
Ability to manage and coordinate multiple incidents and requests professionally
Nice to Have Experience with CRM tools for ticket management
Basic accounting knowledge is an asset
Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.)
Disclaimer:
AI may be used in evaluating candidates.
This posting is for an existing vacancy.
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📌 Senior Bilingual Customer Service Rep to support invoicing, service, incident, and other customer re (Quebec City)
🏢 S.i. Systems
📍 Quebec City