Elevate customer satisfaction at TD in Revelstoke, British Columbia, as a Customer Experience Manager. Lead a dedicated team to enhance service quality and resolve complaints effectively.

As a Customer Experience Manager II, you will take the reins of the customer service team in a tier 4 branch. Your role includes coaching frontline colleagues, ensuring professional customer interactions, and supervising effective complaint resolution strategies. You'll also lead efforts to maintain a welcoming atmosphere and ensure compliance with regulatory standards.

Key Responsibilities:
• Lead the customer service team to excellence
• Coach colleagues on effective complaint resolution
• Maintain an inviting branch environment




• Execute branch objectives and advice delivery
• Oversee daily branch administrative duties

Requirements:
• Undergraduate degree or 3+ years of relevant experience
• Proficiency in customer service and complaint management
• Robust leadership and coaching skills
• Ability to monitor and prioritize workflows
• Familiarity with banking products and services

Support TD's commitment to exceptional client experiences through leadership in customer service and engagement.
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📌 Customer Experience Manager at TD (British Columbia)
🏢 The Toronto-Dominion Bank (Canada)
📍 British Columbia