Enhance social media strategies as Hootsuite's Bilingual Senior Customer Success Manager. Configure personalized engagement plans to guide clients toward significant business outcomes on social media.

This 12-month contract role involves managing relationships for a portfolio of high-value clients, focusing on their unique needs across the social media landscape. You'll leverage your customer success experience to ensure customers achieve maximum value from Hootsuite’s product suite, while continuously refining strategies backed by industry insights. Relationship management and proactive engagement remain central to attaining customer satisfaction and retention.

Key Responsibilities:
• Lead relationships for a designated book of business
• Cultivate high-touch engagements with customers




• Define Mutual Account Plans and success metrics
• Monitor customer adoption and provide actionable insights
• Collaborate for account strategy and expansion opportunities

Requirements:
• Extensive customer-facing experience, ideally in SaaS
• Solid grasp of social media and marketing principles
• Quick learner of technology and product features
• Robust prioritization and commitment to results
• Team-oriented mindset focused on collaboration

Join Hootsuite to elevate client experiences and drive their success in social media.
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📌 Senior Customer Success Manager (Bilingual) at Hootsuite (Alberta)
🏢 Hootsuite
📍 Alberta