PRIMARY PURPOSETo manage the technical and operational functions within the assigned Workers Compensation Team. Ensure compliance with company standards and industry best practices, and ensure consistent delivery of quality service.ESSENTIAL FUNCTIONS and RESPONSIBILITIESLead daily operations of Workers Compensation Claims Team.Ensure timely adjudication, case management and resolution of claims.Monitor claim lifecycle performance from intake to closure.Manage team inventory, workload distribution and productivity standards.Ensure compliance with all Provincial Workers Compensation Boards across Canada and remain current on legislative and policy changes.Oversee claim costs, drive cost containment programs and analyze trends impacting employer premiums.Act as point of contact for stakeholders, present operational performance KPIs and cost improvement strategies.Manage escalations and complex cases with stakeholders, establish and manage service level agreements, track KPIs.Lead, coach and mentor claims managers, adjusters and support staff; build high‑performing teams with solid technical expertise.Drive training on legislation, claims handling and systems; oversee hiring, performance management and succession planning.Identify opportunities for operational efficiency (automation and workflow),



standardize best practices and leverage data analytics to improve outcomes.QUALIFICATIONSTechnical Expertise– Deep knowledge of Canadian Workers’ Compensation systems and legislation; understanding of disability management and return‑to‑work practices; financial acumen (reserving, cost analysis, experience rating models).Leadership & Management– Strong people leadership and development skills; ability to lead throughchange and transformation.Education & Licensing– Bachelor’s degree from an accredited college or university preferred; professional certification as applicable to line of business preferred.Experience– 5–10+ years in Workers’ Compensation or disability claims management; 2–5+ years in a leadership or supervisory role.Skills & Knowledge– Technical: Provincial WC legislation, claims adjudication and appeals processes, return‑to‑work programs, claims management systems and reporting tools, data analysis and performance reporting skills.Soft Skills– Strong leadership and people management capabilities, excellent communication and stakeholder management skills, problem‑solving and decision‑making under pressure, attention to detail and risk awareness, change management and adaptability.JOB TYPE & COMPENSATIONThis full‑time position is salaried. Salary range: $90,000 – $115,000 CAD annually. Compensation is determined based on experience, qualifications and internal equity.EEO STATEMENTSedgwick is an Equal Opportunity Employer.#J-18808-Ljbffr

📌 Operations Manager- Workers' Comp - C$90,000 - C$115,000 A Year (Winnipeg)
🏢 Sedgwick
📍 Winnipeg