• Deliver exceptional customer service and respond to resident inquiries and service requests
• Foster positive resident relationships and a welcoming community environment
• Market and lease available suites, conduct showings, screen applicants, and complete tenancy documentation
• Facilitate credit and reference checks through Yuhu
• Coordinate move-in and move-out inspections and maintain resident records
• Manage amenity room and elevator bookings and conduct inspections
• Oversee day-to-day property operations and common-area and building-system maintenance
• Conduct building inspections and identify preventative maintenance opportunities
• Coordinate building deficiencies, repairs, and maintenance projects
• Perform minor repairs, touch-up painting, cleaning, and general maintenance
• Manage contractor, trade, and service-provider relationships
• Monitor HVAC, electrical, plumbing, mechanical, and structural systems
• Notify Property Management of major repairs and capital maintenance needs
• Collect, reconcile, deposit, and record rent payments, arrears, and resident charges
• Maintain building accounts, records, documentation, inventory, and supplies
• Ensure compliance with the Residential Tenancy Act and applicable legislation
• Issue breach and eviction notices and attend arbitration hearings
• Maintain building security and resident, visitor, and contractor safety
• Administer the Building Emergency Response Plan and test emergency systems monthly
• Prepare incident reports and respond to after-hours emergencies
• Manage building access systems, suite fobs, and enterphone systems
• Provide vacation relief coverage across Wesgroup’s residential rental portfolio
• Collaborate with Property Management and internal teams
• Perform additional assigned duties
Requirements
2+ years of experience in residential property management, building operations, hospitality, or a related customer-facing environment




Strong knowledge of the Residential Tenancy Act and applicable housing regulations
Exceptional customer service and relationship-building skills
Experience leasing residential rental properties and managing resident relations
Experience coordinating contractors, trades, and maintenance activities
Working knowledge of HVAC, electrical, plumbing, and life-safety systems
Experience with Yardi and Yuhu is considered an asset
Robust organizational, time management, and problem-solving skills
Excellent verbal and written communication skills
Bookkeeping, accounting, or administrative experience is considered an asset
Ability to work independently while contributing effectively in a team environment
Demonstrated professionalism, discretion, and ability to maintain confidentiality
Ability to work evenings and weekends when required
Physically capable of painting, cleaning, bending, kneeling, pushing, pulling, and lifting up to 50 lbs.
Core Competencies
Demonstrates expertise in residential property management, including leasing, tenant relations, and compliance with the Residential Tenancy Act. Proficient in coordinating maintenance activities and managing building operations while ensuring exceptional customer service and safety.
Highest-signal resume keywords
Residential Property Management
Customer Service
Residential Tenancy Act Knowledge
HVAC Systems Management
Yuhu Experience
ATS Optimization Keywords
Hard Skills
Leasing Residential Properties
Building Inspections
Preventative Maintenance
Bookkeeping
Contractor Coordination
Minor Repairs
Time Management
Problem-Solving
Documentation Management
Emergency Response Planning
Soft Skills
Relationship-Building
Organizational Skills
Communication Skills
Professionalism
Discretion
Industry Keywords
Residential Rental Properties
Housing Regulations
Building Operations
Maintenance Activities
Safety Compliance
Tools & Technologies
Yardi
Yuhu
Building Access Systems
Suite Fobs
Enterphone Systems

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📌 Resident Building Manager (British Columbia)
🏢 Jobtailor
📍 British Columbia